Privacy Policy
Effective Date: 21/05/2024
RegPlateCheck.co.uk (“we,” “our,” or “us”) is dedicated to protecting your privacy and your personal data. This Privacy Policy provides a comprehensive overview of how we gather, use, store, and share your information when you engage with our website (the “Site”) or reach out to us. It also details your rights under the UK GDPR and other relevant data protection laws.
If you have any questions, concerns, or requests about this policy or your data, please feel free to contact us via email at contact@regplatecheck.co.uk.
1. Data Controller Information
RegPlateCheck.co.uk acts as the data controller, which means we are responsible for determining how and why your personal data is processed.
Website: www.regplatecheck.co.uk
Email for Data Protection Inquiries: privacy@regplatecheck.co.uk
2. What Data We Collect
We collect and process personal data to effectively deliver our services, maintain the security of our systems, and fulfill our legal obligations. Below is a detailed explanation of the types of data we collect.
a. Personal Data You Provide Directly
When you interact with us, you may provide the following information:
Account or Purchase Data:
– Your name, email address, and phone number.
– Payment information (processed securely through third-party payment processors; we do not store complete payment details).
– Vehicle registration details when you purchase or use our services.
Communications:
– Emails, messages, or other forms of contact you submit via our contact form or directly through support.
– Feedback or reviews regarding our services.
Other Data You Choose to Provide:
– Information provided voluntarily during surveys or promotions.
– Details submitted concerning disputes or refund requests.
b. Data We Collect Automatically
When you visit our Site, we may automatically collect the following information:
Technical Data:
– Your IP address.
– Browser type, operating system, and version.
– Device type and screen resolution.
Usage Data:
– Pages viewed, time spent on the website, and actions taken (e.g., searches performed, purchases completed).
– Referring URL (the website or search engine that directed you to our site).
Cookies and Tracking Technologies:
We collect information through cookies, pixels, and similar technologies. For more details, please check our Cookie Policy.
c. Special Categories of Data
We do not intentionally gather “special categories” of personal data (such as health, religious beliefs, or political opinions). If you choose to provide such information voluntarily (for example, in support requests), you agree to our processing of this data.
3. How We Use Your Data
We utilize your personal data for the following purposes, supported by the necessary legal bases under UK GDPR:
a. To Fulfil Our Contractual Obligations
-Process orders for reports and services.
-Deliver purchased products and services via email or direct download.
-Send confirmation emails and order details.
b. For Customer Support
-Address queries, complaints, or technical issues.
-Provide refunds or manage disputes, when applicable.
c. For Improvement and Development
-Analyze user feedback and behavior to enhance website functionality and services.
-Create new features, tools, or content based on aggregated data.
d. For Marketing and Promotions
Send newsletters, promotions, or offers (only with your explicit consent). Offer personalized marketing based on your preferences and previous usage.
e.To Comply with Legal Obligations
We retain records for tax and accounting purposes and respond to legal requests from regulatory authorities.
4. Legal Bases for Processing
Under UK GDPR, we rely on the following legal bases to process your data:
Consent: This applies to activities such as sending marketing emails or processing optional data that you provide voluntarily.
Contractual Necessity: We process data when it is necessary to fulfill our contract with you, such as delivering a purchased report.
Legitimate Interests: We may analyze data for purposes like fraud prevention or service improvement, as long as these do not infringe on your fundamental rights.
Legal Compliance: We process data to meet legal obligations, including tax reporting.
5. Sharing Your Data
We only share your personal data with third parties when necessary and ensure appropriate safeguards are in place:
a. Service Providers
-Payment Processors: We use secure payment processors like Stripe and PayPal to handle transactions.
-Hosting Providers: Our website is hosted by providers who store data securely.
-Analytics Providers: We utilize analytics services, such as Google Analytics, for performance monitoring and improvements.
b. Legal and Regulatory Authorities
We may share your data if required by law or to protect our legal rights.
c. Business Transfers
In the event that RegPlateCheck.co.uk is acquired or merged, your data may be transferred to the new entity. We will inform you of any significant changes.
6. Cookies and Tracking Technologies
We use cookies to enhance your experience, analyze traffic, and offer personalized content.
Essential Cookies: These are crucial for our site to function properly.
Analytics Cookies: These help us understand how users interact with our site.
Advertising Cookies: These allow us to show you relevant promotions.
You can adjust your cookie preferences through your browser settings or our Cookie Management Tool.
7. Your Rights
Under UK GDPR, you have the following rights:
Access: You can request a copy of the personal data we hold about you.
Rectification: You can ask for corrections to any inaccurate or incomplete data.
Erasure: You can request the deletion of your data (“right to be forgotten”), subject to legal retention requirements.
Restriction: You can ask us to limit how we process your data.
Portability: You can request a copy of your data in a format that can be easily read by machines.
Objection: You can object to processing based on legitimate interests or direct marketing.
Withdraw Consent: If we process your data based on your consent, you can withdraw it at any time.
To exercise your rights, please contact us at contact@regplatecheck.co.uk. We may need to verify your identity for security purposes.
8. Data Retention
We keep your personal data only as long as necessary:
Order and Account Data: Retained for 6 years to comply with tax regulations.
Usage Data: Retained for up to 2 years for analytics purposes.
Once your data is no longer needed, it is securely deleted or anonymized.
9. Data Security
We take strong measures to protect your data, including:
-Encrypted connections (SSL/TLS).
-Secure storage systems with restricted access.
-Regular security audits.
However, no online system can be completely secure, so we encourage you to take steps to protect your data, such as using strong passwords.
10. International Transfers
Your data may be processed outside the UK or EEA. In these cases, we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your data in line with GDPR.
Abuse of Services: Any misuse of the website, including unauthorised resale of Reports or data, will result in termination of access and potential legal consequences.
11. Changes to This Privacy Policy
We may revise this Privacy Policy occasionally to comply with legal requirements or to reflect changes in our services. The updated policy will be available on this page with a new date.
12. Contact Us
If you have any questions or concerns regarding your data, please get in touch with us:
Email: contact@regplatecheck.co.uk
Company Address:
Data Reach Ltd
71-75, Shelton Street
Covent Garden
London
WC2H